Effective Date: February 10, 2026
Consultations/appointments are free — no charges for telehealth visits or evaluations. Fees apply only to fulfilled orders (prescriptions, medications, kits shipped)
Orders & Prescriptions
All sales are final once processed, prescribed, filled, dispensed, or shipped. No returns/refunds/exchanges on prescriptions/health products per regulations (safety, controlled substances, hygiene)
No refunds for shipped/delivered items (even unused), changes of mind, or varying results.
Exceptions (discretionary): Clinic/pharmacy error (wrong med/dosage): refund/replacement. Damaged on delivery: reported within 7 days (proof/photos). Pre-shipment cancel: full refund.
Approved refunds to the original method within 10 business days.
Requests
Email support@primepulserx.com or portal message with order/details/proof. Reviewed promptly per policy.
